Deliverable Length: 250–400 words
Primary Task Response: Within the Discussion Board area, write 250–300 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive and clear, and use examples to reinforce your ideas.
Library Research Assignment
Discuss the following points regarding the evolution of total quality management concepts:
- Prior to the advent of the total quality management concept, what was senior management’s typical approach toward quality?
- In your discussion, provide an example showing management’s typical approach toward quality.
- What has led to the more comprehensive strategic view of total quality management?
- What are the benefits of a more comprehensive strategic view? Please support your discussion with an example.